Agile Risk Management
In our first post on using Agile to develop better software and reduce risk, we discussed Agile in a general sense, talked about its origins, and covered the basic underlying principles.
Project Managers and development teams in today’s business world are becoming more and more familiar with Firm Fixed-Price contracts (FFP). They struggle to adhere to the philosophies of Agile while being confronted with customers and functional managers who want specific features and functionality and want accurate estimates up-front. Many of these customers already have (or believe they have) knowledge of Agile, but want to capitalize on the risk transference that FFP gives them. Having worked in such environments for several years, I have learned just how interesting these situations can be for Project Managers and development teams, and how the development path can be affected as a result.
A large part of the solution is to think outside of the box a little and consider Agile’s strong points and how they actually help us contend with perceived challenges of FFP contracts. Before we can consider ways to make Agile work under FFP, we first have to understand exactly what Agile is, understand the types of constraints inherent to any development project, and gain some insight into why organizations favor Firm Fixed-Price contracts.
An Agile development team can definitely succeed under FFP! Let’s get that out of the way. As we discuss project constraints and the motivations of customers and contractors/service providers we will see just how to make it work.
Why Does Agile Work in the First Place?
Ignoring the concept of FFP for a moment, why would an organization benefit from Agile in the first place? Let’s start by reviewing the 4 key points of the Agile Manifesto and discussing each a little bit. We originally discussed these in our first Agile post, but let’s take a slightly different approach here. Agile favors:
- Individuals and interactions over processes and tools – people define functionality and people build software. People decide on and implement processes and people choose and implement tools. Pretty simple, right? By placing emphasis on the people and their interaction we also place emphasis on productivity, quality assurance, accountability, and knowledge transfer not just at project completion but throughout the development process.
- Working software over comprehensive documentation – although documentation is important, a working product is more important. When we say “comprehensive documentation” what does that mean? In the days of waterfall, it meant massive mounds of functional and technical documentation and quite often the technical documentation was not too far from a regurgitation of the code itself! What good is that? Though I avidly support the provision of adequate functional documentation to support the normal operation of the software and to provide training/reference information (based on the customer’s needs and specifications of course), Agile forces us to take a look at exactly what we are producing, how we are producing it, and its true value, and we produce what is needed concurrently with development. From the standpoint of technical documentation as an example, if we write our code properly and provide the documentation and commentary throughout to adequately allow a developer who comes behind us to understand what is being done, there is just no need to reproduce this information again.
- Customer collaboration over contract negotiation – regardless of whether or not a customer demands an FFP contract, it is highly unusual to NOT want a reasonably accurate estimate of the total cost of the product development and all services to be provided. That’s just good business! It would be irresponsible of a service provider to not exercise due diligence in providing such an estimate anyway. That is good business for the service provider. But with Agile, the “us versus them” environment that can be created with contract negotiation is counterproductive. Through close collaboration, effective communication, and expectation management, a service provider can do a pretty good job of ensuring that the functionality that is truly needed is properly developed and that the customer is completely up-to-date on all functionality developed. Furthermore, the service provider can ease the customer’s fears and apprehension by building trust through day-to-day communication and frequent impromptu reviews and demonstrations. As they see functionality being produced, they tend to relax a bit and allow themselves to become even more involved.
- Responding to change over following a plan – with Agile, change is expected. When we say change, we do not mean chaos! Uncontrolled, frequent change is not feasible and though change is welcomed, it has to be handled in an orderly manner.
Now, from our original post on Agile, let’s also review the principles behind the points discussed above.
- Satisfy the customer through early and continuous delivery of working software
- Change is welcomed, even late in the development process
- Working software is delivered frequently, typically at intervals from two weeks to two months
- Developers work directly with functional personnel/SMEs on a daily basis
- Projects are built around motivated, capable people and they are given an environment that allows them to succeed
- Face-to-face communication is critical
- The primary measure of progress is working software
- The development pace must be sustainable
- Continuous attention to technical excellence and good design enhance agility
- Simplicity is essential
- The best architectures and designs emerge from effective, self-organizing teams
- The team routinely reflects on past performance and seeks ways to do things better
Project Constraints – Time, Cost, and Scope
Every project has the following constraints: time, cost, and scope. When a customer drafts a Firm Fixed-Price contract, they generally attempt to lock all three. How do they do this? It’s pretty simple:
- Scope is locked by the production of a comprehensive requirements specification. The customer does this in an attempt to ensure that no requirement is missed and to give the service provider a detailed view of who they are and what they expect their software to be and to do.
- Cost is locked because in their minds the requirements are detailed, explicit, and comprehensive so it should be easier for the provider to give a very accurate estimate up front. Furthermore, by creating the requirements specification, the customer generally also uses their business knowledge to formulate their own idea of how much it should cost to build the software.
- Time is locked directly and indirectly from the first two constraints. Quite often, customers define their expected period of performance (POP) based on their estimate(s) from scope and cost.
Project Managers and developers understand this triangle of constraints and how the adjustment of one can affect the values of the others. So let’s start by looking at Agile under FFP from this standpoint.
Exploring the Customer’s Motivation for a Firm Fixed-Price Contract
Let’s think for a moment about the prospect of building a house. It’s an exciting topic to discuss, and just the thought of it gets my creative juices flowing! But as quickly as my creativity springs into action, my risk management facilities do too. My first thoughts deal with ensuring I hire a reputable, ethical, and licensed contractor. Obviously this isn’t something that I want to entrust to someone who will screw me in the end or whose work is shoddy. I am going to want to do my homework, call around and get references, look closely at past performance, consider quality of work, and many other things. Who wouldn’t do that?
I am also going to set myself a budget and communicate that budget to my contractor. I am then going to work with him to determine whether my desired plan, square footage, materials, landscaping, etc. are going to allow me to com in at or below my budget. I am going to want him to sign a contract that sets the maximum cost to me. Oh, wow! Guess what I just did? I hired a contractor under a Firm Fixed-Price contract! How dare me to do something like that! 😉
See, it’s not a bad idea, but just hold this thought and we will revisit it later in the post. Well, my motivation for wanting to ensure that the contractor I hire can deliver the product I want at or below my pre-defined cost limit is very logical and sensible. After all, I am not made of money and have a limited budget! That’s perfectly fine.
Before we begin discussing ways to execute Agile under FFP, we first have to take a look at the reasons why customers are preferring FFP contracts more and more these days. At a high level, the reasons are:
- Internal politics and forces within the organization
- Lack of trust in the potential contractor or service provider
- Lack of understanding of development processes and methodologies
- Belief that they know the true scope of the project better than anybody
So let’s continue our discussion of Agile under a Firm Fixed-Price contract with this in mind. The desire to lock a contractor into a set cost is not evil. From the customer’s standpoint, there is a limited budget, the consideration of ROI, political influences (both internal and external), trends in the business’ marketplace that are necessitating the software, and the list goes on and on. These are all very sensible and real considerations.
Internal Politics and Organizational Forces
Though we like to think of companies, departments, and teams within departments as cohesive, cooperative, supporting groups of people, in reality this more often than not is far from the truth. Whenever groups of people work “together” on a daily basis, there are dynamics that come into play that influence people’s behavior and decision-making. There is very often competition among managers, distrust, and empire building at work. Egos play a very large role in shaping the true function and nature of companies, departments, and teams. That is just the way it is. One fantastic way to tarnish your reputation as a manager is to be held accountable for a botched or failed development project.
We won’t dive too deeply into this discussion in this post, but I do plan to cover it in more detail in a later post because there are indeed forces at work within companies that may not be readily apparent on the surface but that become evident as we become more intimate with the organization and learn the dynamics and relationships among stakeholders. We should be mindful of that before we ever meet with a potential customer!
Lack of Trust in the Potential Contractor or Service Provider
Let’s face it, there will initially be a level of distrust of the contractor or service provider. That’s just human nature. If we go back to our example of building our house, we can immediately relate. Because of this, organizations feel compelled to exercise due diligence in fully understanding their own requirements before they ever seek a contractor to build a product. In the process, they uncover additional requirements, often debate the need for these requirements, and over the course of days, weeks, or months spend a great deal of time and money just understanding their own processes and needs. The end result of this effort is usually a comprehensive requirements specification.
Armed with this, they can, with a clear conscience seek contractors and bids because they now fully understand what they need and will be able to offer a unified front to all potential bidders that shows understanding of their needs and knowledgeable SMEs who can interface with these potential bidders. All in all, it sounds like a pretty good idea from the customer’s perspective.
Lack of Understanding of Development Processes and Methodologies
Although most organizations have good intentions in drafting requirements specifications for an FFP contract, the truth is that many of them just don’t truly understand how software development processes work and how the discovery, design, development, delivery, and quality assurance activities should really be carried out. When the comprehensive requirements specifications are created and finalized, they often contain all of the features and functionality that the customer believes to be the most important and the most crucial to the value of the software to be developed. They believe that by being as detailed as possible, the need for change later in the process is eliminated and therefore this document provides the true blueprint for what they need. Because of the belief that change will not be needed, they believe also that the provision of an estimate from the contractor should be easy and straightforward.
Belief that They Know the True Scope of the Project Better than Anybody Else (We Know What We Want!)
Functional managers and personnel have in-depth knowledge of the business processes and tasks that are required to carry out the day-to-day operations of the activities within their purview. This is invaluable to the development team during discovery and development. When it comes to creating requirements specifications though, this business process knowledge combined with lack of understanding of how development processes work can cause the customer to focus on defining scope based on their perception of what is needed.
Building our House – An Evolutionary and Agile Process?
As I promised, we are now going to return to our example of building a house 🙂 So, I am now back in the driver’s seat and I am contacting potential contractors and discussing my wants and needs with them. Let’s assume that I find a contractor and when I meet with him I show him the blueprints that I have already paid an architect to create, and I give him an exact list of materials for everything within the house. I have already picked out external siding, roofing material, tile for the kitchen, bathroom, carpet for the living room, den, and bedrooms. In summary, I am a great customer and I just know what I want!
Based on my requirements, I have determined that the job should take 16 weeks and my budget is exactly $225,000. Great! I know where I stand and what I want! So I hire the contractor, he gets started, and is doing a great job! Then, as construction progresses and I see what the kitchen layout really looks like and how the tile I selected goes with the cabinetry, I realize that I don’t really like it! So I tell the contractor that he needs to stop laying that tile, and that I want to change the design. I also realize that I don’t really like the cabinets and want them taken out. He tells me that he can do that, but it will cost me $1,000 in labor to pull up the tile that is already down, and since they are several days into the tile laying, probably another $3,000 to put the new tile down, not to mention that I have to return what is left of the original tile to the tile store and buy the new tile. The cabinets have to be taken down, repackaged, and returned to the store and I now have to purchase new cabinets. He tells me that it will take a couple of days to remove the old cabinets and repackage them at an additional cost of about $1,000. This epiphany of mine could cost me an additional $15,000 and blow my schedule by more than a week!
Because I built my requirements specification based on what I honestly thought I wanted but didn’t account for added cost of changing my mind, I have now begun to blow my budget. The price he quoted me was based on my exact specifications, and we both agreed that those reflected what I wanted. Let’s not forget that my time estimate of 16 weeks is now blown as well.
So now let’s rewind to the beginning of my project and start over…
Imagine now that I hire a contractor who understands Agile principles. That’s right! Agile can be applied to processes other than software development 🙂 He reviews my specifications in detail, and when we meet the next time he tells me that he acknowledges that my budget is $225,000, and that I really want to see the house completed in about 16 weeks. But then we discuss my detailed requirements, and though he definitely believes that based on the blueprint he can build the house within my budget, he asks if I would be in favor of taking an Agile approach to ensure that I get the best value and that I become involved in the construction process on a routine basis. He tells me that we will take my general requirements as a starting point, but that we will manage the construction process in such a way that we identify the absolute must-haves first, then give ourselves the ability to adjust and make changes as we progress.
The more I think about it, the more I like this approach. If we get to a point where we realize that one of my requirements turns out to not be the best choice, we can make a change. After all, I did my homework and talked with several of his prior customers and all of them raved about his work and his methodology. At this point, I am feeling really good about things!
So we agree on the basic floor plan and we both sign the contract and he begins work. The foundation is poured, plumbing set in place, and the walls begin going up. On a daily basis, I go out to the site in the afternoon and look at what has been done that day and he and I discuss what he plans for the next day. Occasionally, I see things about which I am not sure, and he and I discuss the options. As they begin framing the internal walls, I have a chance to see the house everyday, and I am able to visualize the finished product and because I see things progress on a routine basis, there is always opportunity to make slight modifications without hugely affecting the timeline. Obviously, the contractor guides me as I decide upon changes and no change or decision for change is made in a vacuum.
The important point here is that he and I agreed to the cost and the time. Those just should not change. What we left slightly fluid is the scope. Now this may sound as if we just left this constraint undecided, but that would not be a true statement. We did agree on what the finished product should be, but because we are using an Agile approach, there is flexibility to make slight modifications as construction progresses. Early in the process, I communicated to him the things that are non-negotiable, the features and options that I just have to have. But because I am actively involved, at times I may realize that some of my must haves either really don’t make sense or that maybe I just didn’t think something through adequately.
This approach actually maximizes my value and allows the contractor and his crew to work at a somewhat pre-planned pace. The scope is somewhat flexible, but the time and budget/cost are fixed. We can still say that this is a firm fixed-price contract because it is. But we have implemented an Agile approach to allow us to get the most out of the things that truly matter, and because I am actively involved, I can set the focus on a daily basis if needed. It’s a win win for everybody! And even if there is some need to slightly extend the 16-week time constraint, I am more focused on the cost, so this isn’t a big deal.
Initial Discussions with the Customer – Fix the Time and Cost, Not the Scope
If we take our home building example and put ourselves in the contractor’s place, we are now faced with executing Agile under a firm fixed-price contract.
To give the customer the most bang for the buck, we should be willing to spend some time with them truly understanding their needs. Even though they have developed their comprehensive requirements specifications based on what they know, we may have an opportunity to present the value of Agile to them and attempt to convince the to work with us to define the true must haves, then allow the Agile process to let us give them the best value possible, with their continuous involvement.
The challenge here is to convince them that we can fix the time and cost, but we should approach the scope from an Agile perspective. This job requires salesmanship and confidence. Of course, past performance is never a bad thing and if we can provide them with satisfied customers from past projects who are willing to give us a great reference, we may harness enough leverage to sway them in our direction. If we can successfully convince them that their requirements are indeed valid but that we should rely upon user stories to help us use our professional business analysis and process engineering skills to guide them to the optimal solution, we have gained valuable credibility up front!
This is sometimes a delicate process and unless we have the right people to present the optimal approach (while not deviating from the fixed time and cost constraints) this may not be a feasible endeavor for us. I have known service providers to walk away from potential engagements because they realized that the customer was too set in their ways or that the customer refused to alter their stance.
Now, don’t misunderstand me. Walking away should be a last resort. We should first assess every RFP/RFQ that comes our way, and objectively evaluate the potential customer and project. If we go after projects that are either not a good fit for us or that we believe to be setting us up for failure from the beginning, we should opt to not pursue.
Again, I do not advocate just walking away from potential business. I have, however been doing this long enough to know that you should never set yourself up for failure. If we believe the customer’s requirements to be unreasonable and there is no sign of a change of heart on their side, we can never ignore the fact that not pursuing the project is always an option!
What if we Must Fix all Three Constraints?
So what happens if we pursue a potential customer, and are unsuccessful in convincing them to allow us to apply Agile in such a way that the scope is not necessarily set before the project begins, but we know the project is something that we can successfully develop and deliver?
Well then we can still use an “Agilistic” approach within our development model, involve the customer in the way that we would normally, but we have to make them understand that change will be something that is going to happen, due to the nature of development projects. As a result, they have to accept the risk that some requirements that have been pre-defined in the requirements specification may drop off completely if change does indeed come into play during development and the change affects the critical path with no option for extension.
I have seen this before. We could for example use Scrum and build our Product Backlog from the customer’s requirements specification. The main point of consternation for the Agile team though is the fact that we aren’t truly doing Agile, but a watered down version of it. Though we can say “we use Scrum”, the truth is that our endpoint is immovable. If we have to push tasks back into another sprint/iteration, those tasks still have to get done at some point, and barring the need for contract extension due to introduction of change by the customer, our development team may find themselves working overtime. Since this is an FFP contract, we are not going to be additionally compensated, so we just have to “suck it up” and get it done! That’s the painful truth and it happens all the time.
Promote the Agile Mindset Anyway!
But guess what? All is not lost here! As we progress through the development effort, we include the customer and enlist their active involvement. As the team conducts sprint planning meetings, we can invite stakeholders to observe. We can even invite them to our Daily Scrum meetings to observe the process and learn. We certainly sell the benefits of Agile in the Sprint Review meetings where we present completed functionality to them. A key point here is that by involving them continuously, conducting desk reviews routinely, and doing mini-demos throughout each sprint, nothing they see in the Sprint Review meeting will be a surprise! Wow, they already know what they are going to see. This minimizes the chance of change anyway, and if an issue is spotted during a sprint and change is truly warranted, every stakeholder is involved immediately and a decision can be made and documented.
Why is anything in the previous paragraph important? Because of one golden point: though we may have been locked into time, cost, and scope for this project, if we can educate the customer about the true benefits of Agile on a daily basis, we stand a better chance of swaying their thinking for the future!
But Very Few Organizations Fully Use Agile anyway! What’s the Big Deal?
The truth is that in reality, most teams don’t truly implement “pure” Agile anyway. I’m sure that we all know that, but it has to be said. Whose fault is this? That’s a little complicated, and it is not my intent to cast blame. I do however think there is a need to have an open dialog about this subject.
If you are of a pure Agilist mindset, this is a source of pain! If you are someone who believes the end justifies the means, then you don’t really lose any sleep over the discussion. I am a mix of the two. I truly want to be able to enjoy the full benefits of a purely Agile environment, but at the end of the day I also know that due to the nature of what we do, there will be times when we just can’t get what we want.
It is ultimately the contractor’s responsibility to effectively sell the methodology to each and every customer. As they do this and successfully deliver quality software and provide great value for the customer, they gain credibility in the form of past performance. But they have to start somewhere!
I think ultimately, it all goes back to fixed budgets, inherent distrust in potential contractors, and organizational dynamics.